Built for Australian GP clinics and medical practices, VirtualAssistant.com.au answers your patients around the clock, books their appointments and fields their enquiries — with most practices live in under 24 hours.
Get Your Free Trial →No lock-in contracts • Your practice live in 24 hours • Cancel anytime
What We Do
We look after every patient interaction — from the first ring through to a confirmed consultation — so your clinicians can stay focused on care.
No patient call goes unanswered — ever. Day or night, weekends and public holidays included, our virtual receptionists greet every caller with the professionalism your practice is known for.
We plug straight into the practice management software you already use, so patients can book consultations and we keep your appointment book in order — automatically.
Professional intake scripts crafted for medical practices. We gather the right information upfront — matter type, urgency, contact details — so you're fully briefed before every meeting.
Getting Started
We've made onboarding simple. Most medical practices are fully set up within a day.
Create your account and tell us about your clinic, the services you offer and how you'd like patient calls handled.
Our team builds your patient intake scripts, call routing and booking-calendar connections.
Point your practice phone line to your new AI receptionist — it only takes a couple of minutes.
From there it's hands-off: calls get answered, patients get booked and your messages land in real time.
"Our phones run hot all day and patients still couldn't get through. Now every call is answered professionally and booked 24/7 — our reception team finally has breathing room."
Client Reviews
"Patients book and reschedule appointments any time of day without waiting on hold. It's reduced pressure on our front desk enormously."
Dr. John Fitzgerald"It handles repeat-script and appointment enquiries flawlessly and routes urgent matters to us. A genuine asset to the practice."
Dr. Anita Reddy"Available 24/7, polite and accurate. Our patients get immediate help even after hours."
Dr. Mark DonnellyJoin hundreds of Australian Doctors and Medical Practices using VirtualAssistant.com.au to deliver a professional 24/7 patient experience.
Start Your Free Trial →No credit card needed • Free 7-day trial • Cancel whenever you like
Our AI virtual receptionist answers every call to your medical practice 24/7, books appointments, answers common questions and captures patients details — then sends everything straight to you. It sounds natural and professional, so your patients get a great experience around the clock.
Rarely. It speaks in a natural, courteous voice and books patients in exactly as a seasoned medical receptionist would. The service runs on VirtualAssistant.com.au and is managed right here in Australia.
Flexible monthly plans with no lock-in contract. Start with a free trial to see how the AI receptionist handles your patient calls before you commit, and cancel any time.
Most medical practices are up and running within 24 hours. We configure your assistant, connect your booking preferences and you're ready to stop missing calls.
That's exactly when it shines. Every after-hours, weekend or missed call is answered and booked instead of going to voicemail — so your medical practice never loses a patient to a competitor again.
Absolutely. It takes down each patient's details and preferred time, then drops the booking straight into your schedule — your appointment book fills up without anyone picking up the phone.
It does — whenever your front desk can't get to the phone, your current number simply diverts to the AI receptionist. Patients keep dialling the number they already know, and there's nothing new to promote.
Voicemail loses business — most callers hang up and ring a competitor. The AI receptionist actually has a conversation, answers questions and books the patient in, 24/7, so your medical practice captures every opportunity.